Terms of Service

Disclaimer

The information contained on this website is provided ‘as-is’, without any warranty of any case and only for informational purposes. Jolin.tech or his associates will be not responsible for the use made with them, or the possible damage either physical or psychological caused directly or derivative by the use of them.

Most of the projects explained here work with non-lethal voltages (for the average human), but the well knowledge of the security normative and procedures is assumed for the use of any of them. In the same way the necessary knowledge and the possession of the necessary tools is assumed to the buyer in order to make functional any product. Any doubt about this should be asked before shopping (i.e.: by email), being unacceptable the return of the kit or part.

Our Right to Modify These Terms of Service

We reserve the right to change these Terms of Service at any time. You should check this page regularly. The changes will appear on Jolin.tech and will be effective when we post the changes. Your continued use of Jolin.tech means you agree to and accept the changes.

Shipping

Currently we ship all orders within five working days through DHL express or FedEx.

We ship worldwide so our shipping rates are carefully calculated depending on the weight and size of your order, and varies depending on where you live. All of our packages are shipped from Italy.

We offer tracking to all of our shipments.

Our shipping estimates do not include the time used for Customs procedures on the country of destination. That means that sometimes it may take longer (or shorter) depending on where you live. Some orders may experience customs delays if your country is not part of EU because your order may be subject to import duties, custom tariffs or VAT charges.

For orders shipped to countries outside the European Union we are not responsible of the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Customers are responsible of all international customs and duty fees.

The amount of these taxes or duties will vary depending on the import/export laws of each country, and it is your responsibility to be informed of them and of all formalities required to deliver the order. You should inquire with your local customs agency for more information and assistance in this area.

For our international customers protection we may need to verify additional details regarding billing and shipping information, and may need to place conditions on the method of payment used. Orders may be rejected if we cannot verify information to our satisfaction. If we require additional information, we will be in contact with you at the email address you provide.

Warranty

All our products are covered by the standard 2-year EU warranty on purchased goods which begins when you receive your goods.

This warranty covers the failure or malfunction of the device within this period which is due to our manufacturing processes or the components used. The warranty covers return shipping to the customer (worldwide) but not the shipping to have the device returned to Jolin.tech. The warranty is void if the device has failed due to the customers negligence including (but not limited to) connecting the device to an inappropriate power supply, damage due to mishandling, damage due to extreme conditions (including but not limited to temperature, humidity/moisture or dust).

Returns

Jolin.tech offers you the possibility to change and/or return items purchased online. Upon receipt of your order, you have 14 days to change and/or return any products.

The products and their packaging must be in perfect condition.

If you have not contacted us before returning the goods and have not waited to receive the authorization number for the return (info@jolin.tech), Jolin.tech reserves the right to accept the return.

Jolin.tech reserves the right to refuse returns which have been communicated or sent after the deadline, or garments that are not in the same condition in which they were received.

Refunds

Once the return is approved (the items have to be in perfect condition) you will receive a confirmation email telling you that the amount will be credited to your account (which you must provide to us via email) in the coming days. Remember that the payment to the credit card always depends on your bank.

If you sent the payment with a credit card / apple pay, a fee of the 1,4% (+1,5% for extra EU orders) of the total purchase will be deducted from the refund since those amounts are due to Stripe.com to handle the transaction in the first stance. More details can be found at stripe.com

If you sent the payment using the PayPal.com platform, a fee of the 3,4% (+1,99% for international orders) of the total purchase will be deducted from the refund since those amounts are due to PayPal.com to handle the transaction in the first stance. More details can be found at PayPal.com

If it is a return, the cost of shipping back will be charged to the customer.

Replacements

If the product supplied is incorrect or defective, it will be replaced by another item of the same model or the same item repaired. The delivery time depends on the availability of the new product or its repair. You will be informed immediately of the status of the claim and you can decide whether to ask for a refund or to wait for the new product.

If you have received an incorrect or defective item, Jolin.tech will bear the shipping costs of the defective garment.

Kits

The necessary knowledge and the possession of the necessary tools is assumed to the buyer in order to build and make functional any kit or parts. Any doubt about this should be asked before shopping (i.e.: by email), otherwise return of the kit or part will be unacceptable.

All kits are made by hand. Although we put the best from us on it, it might contain errors or missing parts. Jolin.tech will send free of cost any missing part if necessary.

Shop Policy

Jolin.tech reserves the right to change the price of the items without notice.

The finished products can be returned until 14 days after the date of delivery.

The necessary knowledge and the possession of the necessary tools is assumed to the buyer in order to build and make functional any kit or parts. Any doubt about this should be asked before shopping (i.e.: by email), otherwise the return of the kit or part will not be possible.

Licensing

All material published in this website is under the Creative commons attribution-Non-commercial-Share alike license, that allows copy, adapt or distribute the material by any media or format as long you mention the source, there is non commercial use of it and the result of this copy or adaptation is licensed in the same way.

If you are planning to use any design for a derivative with a potentially commercial use, please contact us in advance.

Privacy and Cookies

If you visit our home page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Alright”, your consensus will persist until deleted.

If you log in on our site you may opt-in to saving your name, email, address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you want to buy another item.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking (like Squarespace, Google Tag Manager, Google Ads monitoring, Google Analytics 4), and monitor your interaction with that embedded content (YouTube), including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our email info@jolin.tech is the best place to contact us for any request or clarification about these policies.